Account Executive

Примем на работу account executive в г. Москва.At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobips platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. The purpose of Account Executive role is to be a trusted advisor to customers to ensure success through retention, usage, and adoption as well as conducting administration tasks related to technical projects, setup and maintenance while partnering with internal cross-functional teams to understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Main responsibilities: Manage relationshipwithcustomerstomaintain overallcustomerhealth and growth. Meetand exceedquarterlyretentiongoals. Leverage relationship with the customer to identify and win new upsell & cross sell opportunities Monitorandproactively resolvehealth risksofassignedaccounts. Maintain high customer satisfaction and ensure that customers act as Infobip advocates. Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success. Actaspointofescalationwhenrequiredandhelpmanagecustomerexpectations. Drivecustomerparticipationandattendanceinbusiness related events/webinars or otherpromotive activities. Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas. Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders. Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices. Qualifications Experience with customer journey (Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role). Experience in working with complex, multi-divisional, multi-geographical customers. Experience with IT/Telco industry working with SaaS, CPaas or PaaS is a plus. Written and verbal fluency in Russian and English is mandatory. Strong analytical and organizational skills, with a systematic approach to problems. Business oriented in order deliver and increase results. Excellent teamwork enabling you to form effective working relationships with people at all levels. Why our employees choose us and stay? Awesome clients We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and Seriously, our clients are really cool. Work with the worlds leading companies and impact how they communicate with their users Opportunity knocks. Often. Being a part of a growing company in a growing industry we challenge you not to grow Whether its horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development. Connect globally Work with people from different countries, participate in the biggest IT and Telecom events. We put the global in globalization.