Business analyst

В компанию требуется business analyst в г. Москва.We are a team of business analysts in the Technical Support department. We are looking for someone who would: maintain current and develop new processes and procedures in our department, update internal instructions; interact with related departments (RnD, information security, etc.) to align work processes, prepare training materials for engineers on processes and support tools; collect and describe business requirements to participate in systems improvement. Work format: office or hybrid. Hiring requirement: High school diploma or equivalent (most desirable in IT, management or business informatics) At least 2-year Experience as a business analyst or business process manager (IT, digital, Customer service) or a technical support engineer (IT, digital) Fluency in Russian written and spoken English language proficiency no lower than Upper Intermediate (writing skills in English, correspondence, videoconferences with native speakers, etc.) Skills required: Experience in describing business processes, SLA, OLA and other regulatory documents; Knowledge of notations for process modeling (BPMN in particular) Experience in writing instructions and technical assignments Critical thinking and ability to understand, analyze problems and find solutions; Multitasking, attention to details and ability to establish priorities; The ability to make questions and get answers Ability to present information graphically (experience in Visio is a plus) Knowledge of MS Office, PowerPoint, Jira, Confluence Experience in CRM deployment is most desirable ITIL knowledge most desirable SQL knowledge is a plus