Customer Service Representative

Ищем customer service в г. Москва.Danisco is a member of the International Flavors & Fragrances I.F.F. group, an industry leader in flavors and ingredients for food and beverages, health products, enzymes and other biological products, as well as a wide range of pharmaceutical grade excipients. Customer Service Representative OverviewThe role is responsible for the end to end Order To Cash process in order to ensure on-time order fulfilment in Business to Business support at country level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team Responsibilities Manage customer orders including domestic, export and consignment orders: order entry, order confirmation, invoice issuance and order follow up till good delivery to customers inclusive documentation and problem solving if any Process a credit note or a debit note related to a sales order or customer complaint Coordinate customer complaints and service cases related to a sales order Respond to customers inquiry in a timely and accurate manner Build a strong partnership with internal and external stakeholders Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process Support internal/external audit as needed Requirements Bachelors degree (no specific major fields required) 2 - 3 years' experience in Customer Service or Supply Chain of business to business Knowledge in domestic and international trade Expert knowledge of MS Office tools Knowledge in SAP Fluent business English communication skills Effective communication skills across all levels of the organization Highly collaborative and team player Cross cultural awareness IFF is an Equal Opportunity Employer.At IFF, we believe that your uniqueness unleashes our potential. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity or disability..Узнать подробности вакансии можно по телефону