Help-desk specialist

На работу требуется help-desk specialist в г. Москва.Responsibilities: Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees. Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor. Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process. Assist with off-site support for firm sponsored functions/meetings. Perform asset management responsibilities as assigned by supervisor. Assist with IT tasks related to office moves, buildouts and relocations. Operate as remote hands for other IT functions, such as Telecommunications and Hosting. Requirements: A Bachelor's degree or equivalent work experience Approximately 1-2 years of experience in end user technology support Excellent communication, interpersonal, organizational, and time management skills. Excellent customer service attitude. Ability to work effectively with all levels of end users and IT personnel. Fluent written & spoken Russian (native speaker) Ability to communicate in English.