Help Desk Specialist / Специалист по технической поддержке

На работу требуется help desk в г. Москва.Western Union, one of the world's leading moneytransfercompanies, has an exciting career opportunity for aHelpDesk Specialist for Western Union MT East.This postiton is based in Moscow, Russia.Western Union helps businesses and consumers to send and receivemoney by transfering their funds within minutes among tens ofthousands of locations in more than 200 countries.The position is responsible for the providingconsultations and help via phone for subagents, preparing WesternUnion software for new WU locations and providing technical supportfor Western Union MT Easts locations in CIS countries.Providing support for new software rollout, testing the newsoftware. Participating in Technical Operations Projects and globalWU projects. Performing primary investigations of technical issuesand problems cooperating with global corporate support.The main responsibilities of the Help Desk Specialistinclude:providing consultation and help via phone for subagentssupport rollout and testing of MT softwaretechnical issues investigations and negotiations,cooperation with global corporate supportparticipating in Technical and GlobalProjectsQualifications:technical University degree1-3 year experience in the IT or Telecom related sphereof activity (Technical support, IT user support, IT ServiceCenter)1-3 years working knowledge of IT, Telecom, PCnetworks and PC application installationknowledge of Microsoft Office standart software, understandingof databases and interface-techniquesgood command of English, native Russiangood communication and negotiations skillsstrong presentation and training skillsquick learning, adaptabilityability to handle mulpiple tasksWestern Union offers career growth,competitive salaries & excellent benefits, a vibrant cultureand a world-renowned brand name.We thank you for your interest in WesternUnion