Night Manager

Radisson Blu Leninsky Prospect Hotel, Moscow is looking for an experienced, passionate Night Manager to be responsible for the strategic initiatives of the Front Office Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. Roles/Responsibilities: Assist in the smooth running of the Front Office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to. Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. Support and deliver on the strategies and objectives of the Front Office department, kting.ownership for assigned areas of responsibility. With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values. Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner. Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Responsible for accurate performance of the Night Shift of the Hotel according to Hotel standards. Competencies & skills requirements: Proven experience in a Night Manager position Ability to adapt to changing service environments Good leadership skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence Strong communication and listening skills Ability to work collaboratively across functions and cultures Skilled with Microsoft Office software, especially in Excel An open, positive and communicative personality Ability to handle multiple challenging priorities and assignments Minimum education: National academic qualifications Minimum experience: 2+ years of relevant experience in Front Office, Night Manager position Language skills: Very good command of written and spoken English