Hotel ibis Moscow Dynamo offers 317 rooms, 5 conference halls from 33 to 67 m2, one restaurant with 180 seats, bar, free wifi and 24/7 service with 15 minutes guest satisfaction guarantee. Your duties will include: To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel. To find suitable solutions to meet customers needs depending on the possibilities available at the hotel. To carry out all necessary operations when guests arrive and depart (check-in/ check-out) Respond to a wide range of guest requests and promote hotel facilities Manage invoicing payments and cash operations during the day shift Check the room report and keep housekeeping informed of any modifications Taking accommodation bookings over the phone, via email and the Internet Process and input group enquiries and reservations Customer service support via phone and email What profile are we looking for? Language - English advanced Guest-oriented and service minded Good interpersonal skills Sales oriented Ability to listen and anticipate Diplomacy and self-control Well organised Smile We offer: Stable work in accordance with Russian Labor Code in an international company; Free meals in hotel cafeteria; Medical insurance; Quarter bonus based on results; Opportunities for professional and career growth; Loyalty Program for employees ALL Heartists, which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.); "Best employee" nomination and international professional competition "Accor professional challenge"