Руководитель отдела по работе с клиентами / Head of Customer Relations Department

Открыта вакансия "руководитель отдела" в г. Москва.Greetings To start I'll tell you a little bit about us, and then on to what the position entails and our expectations BrandMonitor is an IT product company specializing in anti-counterfeiting and unauthorized use of trademarks for the world's leading companies. Our clients include companies like New Balance, Dyson, L'Oreal, Ray-Ban, LG, Vans and 400+ other international brands in segments ranging from luxury accessories and apparel to electronics and automotive. We created a robust B2B SaaS platform that combines IT and legal expertise to effectively address IP infringements. We are also a one-stop platform for anti-counterfeiting: from online to retail outlets, from customs and borders to litigation. Our reach knows no boundaries - we operate globally in 80+ countries. We are growing rapidly, expanding our client team and are on the lookout for a Head of Customer Relations Department. What you will be responsible for: Building a system for monitoring the execution of obligations Managing the CAM team and project managers Establishing and monitoring project/department metrics Increasing NPS (Net Promoter Score) Building long-term relationships with enterprise clients Participating in negotiations and meetings with clients Achieving the upsell development plan Key metrics: Churn rate NPS TCV increase What we expect: Experience working in B2B with enterprise clients Experience in project management/team management for at least 5 years Building business processes Ability to advocate for interests and find compromises in complex situations with clients English language skills are a huge plus What we offer: Top market clients, high-level international communication Transparent development prospects in other countries Official employment according to labor laws from day one 5/2 work schedule, from 10:00 to 19:00 or from 9:00 to 18:00 Corporate MacBook Corporate English language classes Convenient office in the center of Moscow This is a challenging and exciting role at the same time. It will help you increase your industry knowledge among passionate like-minded people and trade experts. If this description resonates with you, apply now, and lets connect