Специалист по бронированию / Reservation Agent

Примем на работу специалист в г. Москва.Are you someone unique? Do you share our passion? Do you welcome people with your heart? Do you want to be a part of a great team ? FEEL WELCOME Novotel Adagio Ibis Moscow Kievskaya is looking for organized and people-oriented RESERVATION AGENT to communicate with guests and offer them best hospitality in making the reservations Our reservation agent will be responsible for: answers about reservation by phone, fax and e-mail; is responsible for timely processing of all arriving requests for booking (by fax, to phone, the Internet, e-mail, TARS), and also cancellations, booking changes, etc.; makes booking, changes and booking cancellations in the OPERA and RESAweb programs; helps with preparation of statistical reports, within the competence; supports system of documents flow and the data storage, established in department; adheres to the price policy established by the Employer; knows a forecast on occupation; knows terms of payment and annulments according to the signed contracts. Our reservation agent obtains the following qualifications: demonstrates ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company; has strong problem solving, reasoning, motivating, organizational and training abilities; is proficient in the use of PC, well acquainted with Internet resources; has good writing skills; is energetic, initiative and reliable, focused on the details; is able to work under pressure in multitasking environment and meet the deadlines with a minimum supervision; must know: English fluent, telephone etiquette What we offer instead: great team and unique experience; competitive salary; medical insurance; trainings and workshops in the related area according to areas of development; the opportunity to develop in a rapidly growing international company Accor. All further conditions will be identified with successful candidates.