Front Office Supervisor / Старший администратор

Открыт набор на вакансию front office в г. Москва.Are you someone unique? Do you share our passion? Do you welcome people with your heart? Do you want to be a part of agreat team making an exciting hotel opening? FEEL WELCOME Novotel Adagio Ibis Moscow Kievskaya is looking for organized and people-oriented FRONT OFFICE SUPERVISOR towelcome guests and offer best hospitality Our front office supervisor will be responsible for: Assist Front Office Manager in execution of the management of front office staff Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures. Ensures proper quality of service provided by the FO department. Maintains discipline in the department regarding proper handling of uniform, following the rules of safety; ensures order in the lobby. Ensures quick and friendly guest service and handles claims/complaints with tact and diplomacy. Controls guests accounts and their credit limit, informs the FO manager of all credit overdrafts. Compiles reports and forecasts on actual and expected occupancy, arrivals, departures, internal accounts, statistics, as required by FO Manager Closely cooperates with all departments which participate in guest service. Ensures the staff is aware of additional services provided by the hotel, of rooms equipment, operating hours of the departments, etc. Conducts trainings of the FO department staff. Our front office supervisor obtains the following qualifications: demonstrates ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company; has strong problem solving, reasoning, motivating, organizational and training abilities; is proficient in the use of PC, well acquainted with Internet resources; has good writing skills; is energetic, initiative and reliable, focused on the details; is able to work under pressure in multitasking environment and meet the deadlines with a minimum supervision; must: English fluent, experience on the position of FO supervisor, shift Leader, receptionist What we offer instead: great team and unique experience; competitive salary; trainings and workshops in the related area according to areas of development; the opportunity to develop in a rapidly growing international company Accor. All further conditions will be identified with successful candidates.