Our partner, the large developmer is looking for a Technical Support specialist to join their team. What You Will Be Doing: Dealing with problematic situations and help our clients. Searching and analysing the logs, data analytics. Integrating and testing the internal developments. Working only in chat with 80% of requests being in English. About You: Fluent English and Chinese. Relevant experience with supporting desktop/mobile applications as a technical support (experience with LiveChat is an advantage). Basic knowledge of REST API, HTML/CSS, browser console, SQL, experience with scripting in any programming language (Java/Bash/Python). Curiosity, calmness, thoughtfulness, and ability to melt the heart of the pickiest customer. At least 1 year of experience in web/mobile technical support. What We Offer: Remote work from anywhere in the world. Paid vacation and sick leave. Employment under a service contract. Competitive salary and regular compensation reviews - we reward great work. Prospects for career growth. Competitive compensation in compliance with your professional expertise. Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.