Partner Services Account Manager

На работу требуется partner services в г. Москва.Partner Services Account Manager An exciting opportunity exists on the growing Microsoft Services Support (MSS) organization as it continues to enable Live and Online Services within support and lead Microsoft into a new world. We are looking for a partner focused individual with strong relationship and account management skills to be a dedicated resource for a key strategic syndication partner of Microsofts Office 365 Services offering. The primary focus of this position will be to embrace the partner community as an extension of Microsofts sales force and enable them with robust and consistent support account management, BI reporting, partner program KPI analysis, program improvement recommendations and execution. As the primary support point of contact for Microsofts Online Syndication partner you will facilitate the partners needs to a cross functional group of Microsoft internal teams. You will foster partner relationships through service delivery, account management, proactive services, issue resolution, and facilitate critical case management. The Partner Services Account Manager role requires an individual with excellent communication skills, management skills, and an analytical approach to problem solving, solid technical skills, and the ability to achieve results. The Partner Services Account Manager will assist Microsofts Online syndication partners in the following four strategic areas. Growth - Help Partners grow by efficiently on-boarding new Microsoft Online services, growing our Partners Online services portfolio. Partner focused resource for Online service offering. Market Share Partner Service Account Manager will work with the Microsoft Partner Account, Product Group, Sales and Marketing teams to identify Online service competitive opportunities. Customer Satisfaction - Work with Partners to identify opportunities for service delivery optimization - Training, Documentation, Process, Service Design Change, and Metric Analysis. Cost Reduction - Service delivery cost analysis - Help Partners identify cost reduction opportunities and assist with execution of service deliver improvement plans. Key Accountabilities: Provide robust, proactive support account management for your partner. Ensure Partner technical issues are escalated and managed appropriately. Serve as coordination and escalation point for any issues. Achieve high satisfaction scores with your Partners through the delivery of results. Provide our Product groups with the business impact of product issues, feedback on product usage, and metric driven product improvement recommendations. Demonstrate excellent account management skills in establishing and maintaining relationships across Partner organizations. Build a twelve month engagement model with stakeholder matrix. Proven relationship experience in Technical or Account Management role. Be able to articulate technical points to our internal teams, and provide explanation to partners at time of resolution. Engage cross-functionally to deliver a consistent message from Microsoft. Knowledge, Skills and Experience: ProvenCustomer Supportand Account Management experience Experience with Office 365 Services Experience with Telecommunications partners preferred Fluent English Qualifications: BA or similar work experience 8-10 years of related experience